As the Coronavirus and its impact continue to evolve and develop, we remain focused on the health and safety of our employees, as well as our commitment to you, our customers. We want to assure you that we are closely monitoring the Coronavirus (COVID-19) situation. 1stMILE maintains an active Business Continuity Plan (BCP) which addresses multiple scenarios with readiness and response as part of our ongoing plan. We expect we will continue to provide all products and services as you would expect.
We are taking steps to protect our employees and their families by doing all we can to limit the spread of the virus. On March 3rd we virtualized our support team in accordance with our business continuity plan and will continue to operate in a virtualized state until further notice.
As a leader in payment and loyalty solutions to the automotive services marketplace, we have fully prepared for this scenario, and the security and resiliency of our platform remains unaffected. Our Technical Support Engineers will continue to support you remotely via Phone, Chat, and Email.
In light of the current environment, we aren’t experiencing a significant increase in support volume. We continue to monitor the situation and will make adjustments in staffing as necessary. We appreciate your understanding and patience; we will continue to communicate updates regarding our plans at regular intervals as this situation evolves.