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Independence Day Holiday Support Hours

In observance of the Independence Day holiday, our business offices will be closed on Monday, July 5, 2021. Technical Support will be open and operating from 6am - 3 pm PST. Normal business operations will resume on Tuesday July 6, 2021.

Memorial Day Support Hours

In observance of the Memorial Day holiday,: Our offices will be closed on Monday, May 31st. Our Support Center will be open from 6 am - 3 pm PST on Monday, May 31st. Normal support hours (6:00 am-6:00 pm 6ST, Chat & phone) will resume on Tuesday, Jun 1st. We hope...

ACH Data Security Requirements

It is now explicitly required that customer bank account numbers be protected by rendering them unreadable when stored electronically. This rule more closely aligns ACH security with PCI security standards for credit cards. 1st Mile has always treated ACH transaction...

1stMILE Production Release 1.5.19

1stMILE Production Release 1.5.19 is now available. 1stMILE 1.5.19 contains: 1stMILE Shop Pay: advance through panels if ISV provides info. Bypass ZIP receipt print/email prompt when AutoPrintReceipt is enabled. Sync terminal date/time with local system once a day on...

Statement regarding SolarWinds Cyber Attack

1stMile has been monitoring the developments in the cyberattack linked to the SolarWinds Orion platform earlier this month. We can confirm that 1stMile does not use SolarWinds Orion implicated in the cyberattack in any of our production or corporate networks. Based on...

Supporting you through the COVID-19 outbreak

Supporting you through the COVID-19 outbreak

As the Coronavirus and its impact continue to evolve and develop, we remain focused on the health and safety of our employees, as well as our commitment to you, our customers.  We want to assure you that we are closely monitoring the Coronavirus (COVID-19) situation....

1stMILE Production Release 1.4.98

1stMILE Production Release 1.4.98 is now available. 1stMILE Updates/Changes/Bug Fixes 1stMILE MOBILE Upgrade Button (Call 1-866-783-0809 for more information on upgrading) Allow Debit Transactions for ZIP Merchants with EPX Credit Facility (CF) EasyPay Application is...

1stMILE Pre-Release 1.4.98

1stMILE Pre-Release 1.4.98 Summary of changes in this release: 1stMILE SHOP 1stMILE MOBILE Upgrade Button (Call XXX-XXX-XXXX for more information) ZIP Merchants Allow Debit Transactions Credit Facility (CF) EasyPay Application is available DigniFi Application Updated...

1stMILE Production Release 1.4.97

1stMILE Production Release 1.4.97 is now available. Summary of changes in this release: First Mile MiddleWare Update Credit Facility panel in Configuration dialog upon clicking the Verify button. Allow Debit transactions for ZIP merchants (EPX only). EasyPay...

1stMILE Production Release 1.4.93

1stMILE Production Release 1.4.93 is now available. Summary of changes in this release: First Mile MiddleWare Synchrony Paperless Application CFNA Account Lookup/Sale Credit Facility Launcher Merchant Partners terms and privacy policy acknowledgement Consumer address...